Shellharbour Urgent Care Clinic
Bulk-billed urgent care for non-life-threatening injuries & illnesses.
Walk-in care
Bulk-billed
Open 7 Days
Call 000 for life-threatening emergencies.
For More Info, Visit Our Site!
Where Should I Go
The best place to go for care depends on the urgency and level of care you need.
Where Should I Go?
Shellharbour Medicare Urgent Care Clinic
For urgent but non-life-threatening injuries and illnesses.
We’re suitable for:
- Minor infections
- Minor fractures, sprains, sports injuries and sudden onset neck and back pain
- Urinary tract infections (UTIs)
- Sexually transmitted infections (STIs)
- Minor cuts
- Insect bites and rashes
- Minor eye and ear infections
- Respiratory illness
- Gastroenteritis
- Mild burns
When in doubt — call Triple Zero (000)
Your GP
For ongoing, routine or planned care.
Visit your GP for:
- General health check-ups & consultations
- Chronic disease management (diabetes, asthma, heart conditions etc.)
- Repeat prescriptions & medication management
- Vaccinations/immunisations
- Mental health plans & long-term care support
- Preventative care & monitoring
- Specialist referrals
- Pathology requests & medical certificates
- Pregnancies, antenatal care & women’s health
- Skin checks, mole monitoring
- Management for long-term pain or symptoms
- Follow-up care after a visit to MUCC or hospital
- Travel Vaccinations
- Family planning advice
- Ongoing Workers compensation services
Emergency Department
For serious, time-critical or life-threatening medical issues.
Seek emergency care for:
- Chest pain or suspected heart attack
- Severe difficulty breathing / shortness of breath
- Heavy or uncontrolled bleeding
- Serious burns or large area burns
- Sudden weakness, numbness or signs of stroke
- Major fractures, deep wounds or severe injuries
- Unconsciousness or collapse
- Seizures or convulsions
- Severe allergic reactions (anaphylaxis)
- Poisoning or suspected overdose
- Severe abdominal pain
- Head or spinal injuries
- High fever in babies or very unwell children
- Any condition that feels life-threatening
When in doubt — call Triple Zero (000)
When Should You Visit a MUCC?
Not sure where to go for medical help? This video walks you through three simple questions to help you choose the right place for care. If your condition needs attention today but isn’t life-threatening, a Medicare Urgent Care Clinic may be the right option — open early and late, bulk-billed with no appointment required.
Visit your nearest Medicare Urgent Care Clinic
Medicare UCCs will refer you to the emergency department if you have a life-threatening injury or illness, or to your GP for non-urgent, routine and preventative health care.
What We Treat
Below is a more detailed guide to the type of conditions we care for at Shellharbour Medicare Urgent Care Clinic, and when we may direct you to your GP or the Emergency Department instead.
We provide care for urgent health problems that need attention on the day — without the need for an appointment.
Bulk-billed for Medicare card holders. Walk-ins are welcome.
* We care for all ages including infants
* Patients will be notified of any costs that fall outside of the Medicare Urgent Clinic’s scope
Conditions We Treat
Minor injuries
- Sprains, strains, minor fractures
- Simple dislocations
- Cuts requiring glue or stitches
- Minor burns or scalds
- Soft-tissue injuries
Infections
- Ear, throat and chest infections
- Skin infections and cellulitis
- UTIs and STIs
- Infected bites or scratches
Children's urgent care
- Ear, throat and chest infections
- Skin infections and cellulitis
- UTIs and STIs
- Infected bites or scratches
Respiratory & general illness
- Flu-like illness
- Mild to moderate asthma flare-ups
- Gastro symptoms
- Dehydration requiring short-term treatment
General urgent issues
- Mild allergic reactions
- Minor eye irritation
- Pain needing same-day reviewt
When we refer elsewhere
Emergency Department
- Severe breathing difficulty
- Chest pain
- Heavy bleeding
- Head injury or serious accidents
- Severe allergic reaction/anaphylaxis
- Suspected stroke
- Seizures or collapse
Best managed by a GP
- Routine scripts
- Ongoing medication management
- Preventative healthcare and check-ups
- Women’s health and antenatal care
- Mental health treatment plans
- Skin checks and mole removal
What to Expect — Frequently Asked Questions
1. Do I need an appointment?
No appointment is required. We operate as a walk-in clinic, meaning you can attend during opening hours whenever you need urgent, non-life-threatening care. Patients are seen based on clinical urgency, not arrival order.
2. How much does it cost?
Our services are bulk-billed for Medicare card holders, meaning there is no out-of-pocket cost for your visit. If you do not have a Medicare card, our team will discuss any fees with you before treatment so there are no surprises.
3. What should I bring?
To help us treat you efficiently, please bring:
- Your Medicare card
- A list of your current medications
- Any relevant medical documents (if available)
- Identification for registration purposes
- Medicare details for children if attending
4. How long will I wait?
Waiting times vary depending on how busy the clinic is and how urgent each case is.
Patients with more serious or time-sensitive conditions will be seen first.
We aim to keep wait times as short as possible and will communicate with you if delays occur.
5. Who will I see during my visit?
You will be assessed and treated by experienced doctors and nurses who specialise in urgent, non-life-threatening care. If required, we can arrange referrals, investigations, or follow-up with your regular GP.
6. Can I get prescriptions here?
We can provide prescriptions when needed for the urgent issue being treated on the day.
However, we typically cannot issue repeat prescriptions or ongoing medication management — these should be obtained through your regular GP.
7. What happens if my illness /injury is assessed as not being urgent?
You will be asked to make an appointment with your regular GP
Care Over the Holidays
Medicare Urgent Care Clinics offer timely treatment for urgent injuries and illnesses that don’t require a hospital emergency visit. You can walk in without an appointment, be seen by trained clinicians, and receive treatment with no out-of-pocket cost for Medicare card holders — including visitors from outside the local area. Open every day through the holidays for immediate care when you need it most.
More information about Medicare Urgent Care Clinic-Shellharbour:
Understanding the difference between routine, urgent and emergency care – animation | Find your nearest Medicare Urgent Care Clinic | Australian Government Department of Health, Disability and Ageing
When should you visit a Medicare Urgent Care Clinic – animation | Find your nearest Medicare Urgent Care Clinic | Australian Government Department of Health, Disability and Ageing
Medicare Urgent Care Clinics – Frequently asked questions | Find your nearest Medicare Urgent Care Clinic | Australian Government Department of Health, Disability and Ageing
Medicare Urgent Care Clinics – Bhavana’s story | Find your nearest Medicare Urgent Care Clinic | Australian Government Department of Health, Disability and Ageing
Medicare Urgent Care Clinics – Patient feedback – 36s video | Find your nearest Medicare Urgent Care Clinic | Australian Government Department of Health, Disability and Ageing
easily accessible by public transport
Shellharbour Urgent Care Clinic
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9-25 Captain Cook Drive,
Barrack Heights NSW 2528
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Monday – Sunday (7 days a week)
8am to 10pm